New Live Monitoring and Troubleshooting tool

We are happy to announce the new Live monitoring and Troubleshooting tool that replaces the old “Live monitoring” and “Live broadcasts” menu items, now with a unified “Live monitoring” menu on the Dashboard that provides much more information for broadcasters about their live broadcast. This new tool provides:
  • Overview of platform status, ECDN status
  • Support for multiple channels
  • Channel status, Video recording status
  • Chunk length and buffering ratio information
  • Authenticated viewers, Top domains, Top countries
  • Access to Chat, Q&A, Poll, Slides, Remote console, CTAs
  • Video player
  • Reported issues from viewers in the player based on Location, ISPs, ECDNs
  • Ability to find reports from a viewer with a specific SSO ID
  • Review of channel setup, including transcoding and channel features
  • Many many more


The Live Monitoring console gives you the ability to get a real time, easy to understand overview of your network and your stream while live. You can access the Live Monitoring console from under the metrics and monitoring tab in the left hand side of your dashboard.



Some of the information shown on this page:

  • channel status: live or off air, plus the duration of the current broadcast
  • auto recording status: on or off
  • Incoming Video Chunk Length: 
  • buffering ratio: this is the total buffering ratio of both the broadcaster side and the viewer locations



The authenticated viewers and Embedding Domains tab will show information on viewership /...

live-monitoring-4.pngThe channel setup tab shows a list of features that are enabled for the channel you are currently monitoring. You can tell at a glance about password status, embed restrictions, and other features and locks from this tab.

This also shows the stream setup information.  This will give basic information about the configuration of your stream. The location of the broadcast, device type being used for encoding, and the location of the IBM Video Streaming servers are all listed in the first row. Below that is basic information about your video and audio streams- codec, resolution, aspect ratio, etc.


live-monitoring-3.png*** The reported issues tab will show you performance metrics. In this tab, you can view how your broadcast is performing for your viewers across either ISPs or CDNs. You can see how many viewers on any given ISP are experiencing buffering during your broadcast in real time, or which ISPs or CDNs currently have the most viewers.



The video player will appear and you can view your broadcast within the panel. This page will also provide a wealth of information such as:

viewers: this shows the number of active viewers, viewer hours available on the account, top 3 domains in which your stream is being watched, and top 3 countries by viewership.

Tools: easy access to broadcasting tools on the platform.

Powered by Zendesk