Subscription and billing on IBM Marketplace

Starting from January 2020 all IBM Video Streaming (formerly Ustream) business processes and systems regarding Silver, Gold and Platinum plans will transition to IBM Marketplace.

In this article we introduce how to manage subscription plan and access subscription details, invoices in our new system.

IBM Marketplace

To open IBM Marketplace please go to your IBM Video Streaming Dashboard by choosing menu Account / Subscription, and click on MyIBM dashboard link.

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You will reach MyIBM Dashboard (authenticating with your MyIBM ID may be required) showing the details of your IBM Video Streaming subscription:

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Billing and invoices

To check the details of your subscription and invoices click on My IBM link on the top left of the page then go to the Billing page:

Step 1: My IBM page

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Step 2: Billing page

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On the Billing page you get an overview of your order, and you can check further details of your IBM Video Streaming subscription on the Order page:

Step 3: Order page

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Please scroll down through the page to access your previous invoices:

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Please note: IBM Marketplace provides downloadable invoices after a processing time.

Managing Subscription: change plan or cancel

To manage your subscription please click on the MyIBM link on the top left of the page, then select Manage:

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You will reach IBM Marketplace Overview page giving access to several actions, like:

  • Switch plan
  • Reach out to IBM eCustomer Care with Billing and invoices related requests
  • Cancel plan

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Support

Getting stuck with billing and invoices? You can reach IBM Marketplace's customer support team via Marketplace Support page.

 

 

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