In this article we introduce how to manage subscription plan and access subscription details, invoices in our system for both IBM Video Streaming and Enterprise Video Streaming accounts purchased on the IBM.com eCommerce marketplace where new customers can purchase a plan using a credit card and existing customers also have the option of requesting to purchase via Purchase Order.
For existing customers, to open the IBM.com Marketplace please go to your IBM Video Streaming Dashboard by choosing menu Account / Subscription, and click on the MyIBM dashboard link.
You will reach the MyIBM Dashboard (authenticating with your MyIBM ID may be required) showing the details of your IBM Video Streaming subscription:
Billing and invoices
To check the details of your subscription and invoices click on the My IBM link on the top left of the page then go to the Billing page:
Step 1: My IBM page
Step 2: Billing page
On the Billing page you get an overview of your order, and you can check further details of your IBM Video Streaming subscription on the Order page:
Step 3: Order page
Please scroll down through the page to access your previous invoices:
Please note: IBM Marketplace provides downloadable invoices after a processing time.
*You can also access your invoices directly from the IBM Invoices tool. Go to https://www.ibm.com/support/customer/invoices/ and log in with your IBMid.
Managing Subscription: change plan or cancel
To manage your subscription please click on the MyIBM link on the top left of the page, then select Manage:
You will reach IBM Marketplace Overview page giving access to several actions:
- Switch plan
- Reach out to IBM eCustomer Care with Billing and invoices related requests
- Cancel plan
Getting stuck with billing and invoices? You can reach IBM.com customer support team via IBM.com Order Support page.