Producer Frequently Asked Questions

We've put together a list of the most common questions that Ustream Producer users ask, and compiled the answers below:

My audio isn't going out with my shot.

The most common cause of this is that your audio source has not been connected with your video shot yet. You can remedy this by clicking on the thumbnail of your video, clicking on the gear icon in the lower right corner, and choosing "change audio source." Make sure that the audio source you want to use with this shot has a checkmark next to it. If not, select it as your source to make the checkmark appear. It will now be tied to this shot.

If you do not see your audio source, make sure it is recognizable by Producer. In the same layer as your video shot, hover over the plus icon and click on the add audio source icon (shaped like a speaker). You should see your audio source there and you can add it as a separate shot. It will appear as a black thumbnail with a musical clef.

Once your source is added, click on the clef icon and click the arrow key in the middle of the Producer UI to take the shot 'live.' You should now be able to see levels in the audio meter. Once you do, you should see the shot available to link to the video source as described in the first paragraph. In all cases, you will not see audio levels until a given shot is taken 'live.' When a shot is only staged in the preview window, audio sources will not be reflected in the audio levels. These levels will only pop when the shot is moved to the program window.

I paid for Producer, why do I have a watermark?

There are two types of watermarks that can appear on Ustream Producer: a demo watermark, and an unregisterd HDV watermark. Demo watermark: When using the free version of Producer, a user is allowed to test out the features of the paid versions of the software, called Ustream Producer Studio, and Pro. You can see which features of the software are paid versions by looking in the menus: if you see a "PRO" or a "STU" next to the feature, these are part of the paid software package.

Clicking on one of these features will bring up a pop up menu warning you that you can test these features, but doing so will put Producer into demo mode. Producer will allow you to try any features of the platform, but a watermark will be added to your broadcast. You will also see a banner notification at the top of Producer warning you that the software is in demo mode.

Once you have purchased the software (instructions for doing so can be found here), you may need to close the software and start a new Producer document in order to clear the watermark from your copy of Prodcuer. Simply go to the File menu and choose "New." This will open a new, demo-free instance of the program. You can then close the instance with the demo activated.

Unregistered HDV watermark: The second type of watermark occurs when you are connecting a camera to Producer via firewire, but are attempting to bring in a high definition signal. To do so, you must have purchased the HDV plug in from Telestream. This can be purchased in the same manner as a Producer Studio or Pro license. Please note that the HDV plug in is automatically included in the Producer Pro license.

How do I use Desktop Presenter?

Ustream Producer 5 and Desktop Presenter allows you to do a screen capture of your local computer monitor or of a monitor on a remote computer on the same network. This is helpful for capturing PowerPoints and Skype Calls.

  1. Capturing your local computer: Click on plus icon and then computer icon: New Local Desktop Presenter
  2. You can then choose the following options: -Capture Type: Monitor, Window Game -Show Cursor -Capture Audio -fps -select Window or Monitor -Audio Settings
  3. Options for Selecting a Window or Monitor:
  4. Select the shot you just created from the Desktop Presenter list:
  5. The shot will now be visible in the shot list:
  6. You can do advanced editing to the shot you just created. This does require Producer Studio or Producer Pro. Right click on the new shot so that you can edit it:
Capturing your remote computer
  1. You will want to run Desktop Presenter on the remote computer
  2. If you have not installed Producer on the remote computer before you will need to download Desktop Presenter here:
  3. Once Desktop Presenter is running on the remote computer you want to select the region or screen you want to capture.
  4. On the computer running Producer you want to: Click on plus icon and then computer icon: Add Remote Desktop Presenter Shot.
  5. The remote computer should show up in the list.

    You can also download the standalone Desktop Presenter App for the Remote computer here. As long as it is running and the computers are on the same network the remote computer should show up in main computer running Producer

    Helpful Resources

    Live video streaming 101 with Ustream Producer
    Producer User's Guide Creative Live: Fundamentals of Live Streaming with Alden Fertig

How can I get my IP camera connected using Producer?

An IP camera is a camera that is designed to be accessed over a network via an IP address. Since these cameras are already connected to a network, it might appear at first glance they would be an ideal choice for live streaming to a public audience. Unfortunately the protocol most IP cameras use is RTSP, which is different from the RTMP protocol you use to connect to Ustream. These cameras are primarily designed for a limited number of users to connect directly to the camera to pull the stream and it's a different type of scenario to be able to push a stream to a wide variety of users across many different devices, like what you can do through Ustream.

In order to stream from an IP camera to Ustream, you typically need an intermediate step, which converts the RTSP feed to an RTMP feed and then pushes that to Ustream. From there, the Ustream platform ingests the RTMP stream and delivers it to your viewers. Due to the many variables involved of different camera types, network settings and incompatibility of protocols, Ustream does not provide support for connecting your IP camera to Ustream. This guide is intended as a reference to point you in the right direction to determine on your own how to get your IP camera signal to Ustream. Once the stream is being pushed to Ustream via RTMP, we are happy to support the process from there to your viewers.

There are four main approaches people are using to get an IP Camera feed to Ustream:

Ustream Producer Wowza Server Axis Streaming Assistant Hardwired connection via component, composite or SDI video cables Connecting an IP camera to Ustream via Ustream Producer Sony Network Camera SNC - RZ50 Axis 211W Axis P1344 Axis M1104 When using an IP camera of a different protocol, make sure that the encoder you are using to send the signal to Ustream can output RTSP.

Using an IP camera with Ustream Producer

Many broadcasters like to take advantage of cameras that feed to their network as opposed to directly into their encoding computer. These broadcasters should take advantage of the IP camera feature in Ustream Producer. Streaming from an IP camera is available in Producer 5 at the Pro level. To enable the use of an IP camera and create a shot using it, you must first add it to Producer. To do this select Live Source from the Shot Tool Bar menu, then select an IP camera.

IP Cameras are usually auto-detected by Producer, but if not detected they can be manually set up. To do this, select New IP Camera from the Sources menu in the Main window. Then, in the Source Settings window, select an IP camera from the list of devices, enter the IP Address of the camera, optionally check Use Audio, and click Apply:

When Use Audio is checked, audio from the camera is used if the camera has a microphone. Some supported IP Cameras also have motion controls (directional arrows) that enable you to move the camera in different directions. Note:When a IP Camera has been auto-detected, the IP Address field is greyed-out. IP cameras must be set to H264 mode, rather than Motion JPEG mode. This setting is usually performed in a Web console control panel for the IP camera. Refer to the camera's documentation for how to set up the camera.

Streaming from a remote IP source

The new Web Stream option allows RTMP, RTSP, MMS, or HTTP streams to be taken directly into Producer. This is useful for incorporating remote IP Cameras or other network streams into a broadcast. Select a Web Stream source. Sources are automatically deteced and displayed in the Web Stream list. They are also identified as ONVIF or Bonjour detection. Select also an ONVIF Profile. Set controls as needed, then click Connect when finished. The Web Stream controls are:


Select the protocol to use with your incoming stream.

Stream Options

Select a set of options based on the protocol you selected (the sub-protocol of the stream). RTSP can be transmitted over UDP, TCP, or HTTP. RTMP can betransmitted non-encrypted, over http, encrypted. If unsure what to use, select Auto Detect.

Format Options

Select a video format to use for transcoding. If you select Auto Detect (the default) Producer with automatically detect the format to use from the incoming stream.

Ignore Stream Timestamp

When checked, stream timestamps are ignored. Every Audio/Video frame has a Presentation timestamp, a time that tells the player when to show the frame. Checking this box causes the Web Stream to ignore the presentation timestamp set by the video stream and just use the current system clock.

Live Stream

When checked, specifies that the stream is a live stream and video on demand. For Wowza servers, it does not do anything, but for Adobe Media Servers, Live Stream must be checked for live streams.


Enter the address of your input stream. (For example: rtsp://

ONVIF Authentication

Click to connect to remote devices, like IP cameras, which require login credentials for access. Check the Remember checkbox to save your credentials to cause the device to automatically connect.

Save Settings

Click to save your Web Service control settings.

Connecting your IP camera to Ustream via Wowza server

Wowza is a versatile streaming server software that can ingest RTSP streams and restream them as RTMP to Ustream. Ustream does not provide support for this type of setup, but Ustream users have reported using this method with success.

Axis Streaming Assistant

Axis is one of the more popular IP camera manufacturers. If you are using an Axis IP cam, Axis provides a software which allows you to pull in your Axis IP camera feed and bring it into Flash Media Live Encoder, which is capable of sending an RTMP stream to Ustream. Axis Streaming Assistant Streaming to Ustream from Flash Media Live Encoder

Hardwired connection via component, composite or SDI video cables

Many IP cameras offer a direct video output via component, composite or SDI cable. While partially defeating the point of using an IP camera, some users find this a good solution because you can still access the camera via the network to control panning and zooming or other controls, but the actual video output is obtained from the direct hardware video output vs over the network. In this setup, you bring your direct video connection into your capture card or video switcher and use an RTMP encoder to send the feed to Ustream.

I've hooked up my USB camera and just seeing a blue screen..

If you connect your USB camera to your computer and see a solid blue or solid green screen, this means that your USB port on your computer is being overloaded. Your camera is sending more data over the port than it can handle. If possible, you will need to disconnect other USB devices connected to your computer, or lower the resolution of the camera.

I've got a capture device connected to Producer, but there's no image.

Ustream Producer allows you to capture live footage from a variety of devices, but for many camera types there is no cable type that allows you to connect your camera directly to your computer for live streaming. For these cases, you need a capture device- this device sits between your camera and your computer, and converts the camera signal to a type that your computer can read and work with. In many cases, after your camera is hooked to the capture device, and Producer sees the capture device as a source, you will still see a blank image. This is because your source settings in Producer need to be adjusted.

IMPORTANT: given the variety of different capture types, this guide will focus on what to do once Producer is seeing the device as a source, but not yet seeing an image from the camera. In order to get your capture device recognized by Producer, you need to make sure that: 1. Your device has all fully updated drivers installed on your computer 2. Your device preferences are set to the appropriate input and output type 3. Your capture device is not being used by another piece of software before Ustream Producer is opened Once Producer recognizes your capture device, you will see it available in the "add video source" menu. If you do not see a picture, you should still see a black thumbnail in place, labeled with the name of your capture device..

Go to the sources menu in Producer, and choose "show source settings."

This menu will allow you to change the source settings that Producer is expecting to see from the capture device. Choose the resolution that matches the input from your camera. A good suggestion is to not try to cherry pick your resolution- start at the top of the menu and work your way down, to avoid any mistakes. If you are bringing in an interlaced signal, make sure you click the "deinterlace" button. Then click apply. You should now see your image and you can close the menu.

When you return to the Producer main interface, you should now see the thumbnail for your capture device source showing an image. Click on the thumbnail to bring your image to the Preview window of Producer.

I've got an older version of Producer- will it still work?"
Older versions of Producer can still be used to broadcast to Ustream. When considering whether or not to use a legacy version of Producer, please keep in mind: Legacy versions of Producer are no longer supported by Telestream, so no updates for the software will occur. The newer version of the software is the update. Whether or not an older version of Producer will work is highly dependent on your current OS. If you are running Windows 7 or above, or OS 10.9 or above, older versions of Producer are not guaranteed to work. Ustream no longer offers paid legacy versions of Producer.

I remember buying Producer, but I don't remember my license key, or the version I bought. Can I find this info through my Ustream account?

Although Ustream Producer is a product designed specifically for use with Ustream, it is designed and sold by our partner, Telestream. Ustream does not have any information about whether or not a particular Ustream account holder has purchased Producer, or what version they were running. If you are trying to find information about the version of Ustream Producer that you bought, or lost your license key and need a fresh key sent to you, please contact our partner Telestream at

Please include the following information in your email:

  • Email Subject Line: Ustream Producer -- then Choose One: (Refund) (License Key Activation Issue / Reset)
  • Email Body: -License Key -Order number -Date Purchased -Detailed description of the issue.
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