Q. I have a Video Streaming plan, and I made a recording last month. I don't see the recording anymore...what happened?

A. IBM Video Streaming will save your videos for a minimum of 30 days without it being saved manually within the dashboard. After 30 days from the original date of your broadcast have passed, your videos are subject to deletion. Be sure to save or download your videos in the dashboard before this happens.

Q. I had a Video Streaming plan, and I cancelled my subscription. My videos were deleted! If i sign up for a new Video Streaming plan can I get my videos back? / I am on a basic account, and my videos have disappeared!

A. If you have a Video Streaming plan, and have multiple recorded videos on your channel, you will need to download videos from your channel if you are planning on canceling your account. We do not store videos older than 30 days on basic accounts, and if your videos on a Video Streaming plan, are older than 30 days when your account goes back to basic, these videos will also be deleted. We do not offer video recovery for previous deleted videos, even if you resign up for a Video Streaming account. When you cancel your account, there is a popup that asks for confirmation that you do understand that videos will be deleted. The good news is that if you sign up for Video Streaming again, and have an archive of your videos available offline, you will be able to upload your videos back to your channel, using the video upload too. You can find an article about the video upload tool here.


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