Contacting IBM Watson Media Support

Phone Support

If you are on an active subscription plan you will see the Customer Support phone number in your account dashboard. Phone support is available 24 hours a day, 7 days a week. You can log in your account here.

Email Support

Email support is available to Video Streaming, Enterprise Video Streaming, free trial broadcasters and viewers. You can file an email support ticket here: Support Ticket Form. Please provide us with as much information as you can within the support form. The more information we have, the better we can support you.

Knowledge Base

For FAQ's, Videos, and support articles please visit our Help Center.  You can also find a series of helpful videos on different streaming topics here.

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