Phone Support
If you are on an active subscription plan you will see the Customer Support phone number in your account dashboard. Phone support is available Monday-Sunday except U.S. Holidays.
Monday - Friday, from 6:00am to 9:00pm Pacific Time
Saturday & Sunday, from 8:00am to 9:00pm Pacific Time
Email Support
You can file an email support ticket here: Support Ticket Form. Please provide us with as much information as possible (account ID/username, account email address, channel/video info, details of any issues, and etc.) when you submit the support form. The more information we have, the better we can assist you.
Knowledge Base
Please visit our Help Center. You can also find a series of helpful information on different streaming topics here.
Limited Support on the U.S. holidays - Support tickets and live chats are answered from 8:00 am to 9:00 pm, Pacific time. Phone support is NOT available.