There may be a few reasons why your IBM Cloud Video purchase was not accepted.
- The card you have on file is being declined by your bank. We recommend you contact your bank to see if your account has insufficient funds, or if there is a hold on your card.
- You are trying to make a purchase from a blocked country: Cuba, North Korea, Iran, Nigeria
- You currently have an outstanding balance on your account. To see how to pay your outstanding balance, please see the following article: Why isn't my payment going through?