IBM Video Streaming and IBM Enterprise Video Streaming plans have the ability to include a Q&A field to their broadcast, either on their channel page itself or through their combined embedded player.
In order to activate the Q&A field, navigate first to your channel then the "Interactivity" tab in your dashboard, then click on settings on Q&A.
On this tab, you can choose to enable Q&A for your channel, and assign moderators to answer questions. Note that if you are a Video Streaming user, you may do so by entering the co-moderator's email address or SAML ID. Users who have channel manager status on either an Video Streaming channel or an Enterprise Video Streaming channel, can also act as moderators, without the need to add their email on this tab.
-For SILVER, GOLD and PLATINUM accounts, please have new Q&A mods create an IBMid and Free trial account. Once the IBMid is added to the Q&A settings as a Moderator and the New Moderator logs into their Free trial or Organization, provide them with the channel url of the channel they are allowed to moderate.
In Question Settings You can manage when questions become visible to all viewers. You can choose between allowing viewers to see all questions, only questions that have been approved by a moderator, or only questions that have been answered.
The user Guest1 has asked two questions:
Moderator has approved one question and answered but not the other:
So the Second viewer would now only see the approved question:
Once you have enabled Q&A for your channel, the field will appear to the right of the player. Moderators have the ability to answer or delete questions, and all users have the ability to check back on their questions through the settings icon.
In order to activate the Voting feature click on 'Viewers can vote up the best questions' in the 'Voting' section. Simply turn Votes ON in the dashboard under Channel>Interactivity Q&A Settings
Users will be able to vote once on each question by clicking the "Thumbs up icon" on the left side of the question asked.
For Moderators there are two different ways to remove questions:
1. if you move the mouse over a question, you can “delete” it. The intended use of this feature is to delete an inappropriate or off-topic question from the list. Once the question is removed this way it will not appear in the Q&A export anymore.
2. Under the settings (cogwheel icon) you can “Clear Q&A”. The intended use of this feature is to clean up the Q&A area closing an event and / or preparing for a new one. The questions removed this way will appear in the exports later.
After a broadcast event the user can export their questions from their Dashboard under channel>Interactivity >Q&A settings>Manage Q&A exports.
-Next select the blue button on the right "Export Q&A data"
-Select the time and date range of when the Q&A took place during the Live event or day.
Please note Exported Q&A data will expire in 24hrs, if this happens simply make a new request.
-Once generated click the download arrow on the right hand side and select whether you want the export data as a Excel or JSON file.
Q&A private mode
Q&A private mode is also a mode that is available to where viewers can only see their own personal questions and not the questions of others. If by chance your usecase is in need of Q&A Private mode, please reach out to our Customer Support team so that this can be enabled for your account.