There is no upcoming scheduled maintenance window identified as yet.

 

Past maintenance windows

May 2018

2018-05-24 09:00 GMT

Start time May 24, 2018 at 09:00am GMT
End time May 24, 2018 at 12:00pm GMT
Details
    • Portal:
      • New "Reports" page allows you to submit a request for retrieving usage metrics. On submission, you will get a request ID. Your request will be processed asynchronously and when ready, will be emailed to the address specified.
    • Backend:
      • Metrics: Now you can request usage data to be aggregated by the hour. Previously, the API calls only returned data aggregated by the minute. Minute aggregation is only available and applicable for report duration of less than 24 hours. For report duration exceeding 24 hours, the data can only be aggregated by hour.
      • Changed: Modified the email template used for usage reports results. Make it explicit that users should NOT reply to the email address, but instead open a support ticket if they have additional questions.

 

  • During this maintenance window, there will be no outage in the ECDN servers. The Management Portal and backend will have a brief downtime (< 1 minute). There may be gaps in the performance metrics for up to 15 minutes. Playback will NOT be affected.

2018-05-22 09:00 GMT

Start time May 22, 2018 at 09:00am GMT
End time May 22, 2018 at 3:00pm GMT
Details
  • In this maintenance window we will be migrating the ECDN infrastructure from legacy data center to the IBM Cloud data center.
  • During this time, there will be:
    • No outage in the delivery of video. All existing ECDN servers will continue to deliver content.
    • For up to 1 hour, you will not be able to access the ECDN Management Portal.
    • The ECDN Backend services will not be able to record usage metrics, and there will be gaps in collected usage metrics.
    • You will need to update the firewall settings to also allow network connectivity to the new IP address ranges 169.61.20.80/29 and 169.60.100.248/29, as documented in this support article. You will have until Jun 15th to make this firewall change.

2018-05-02 09:00 GMT

Start time May 2, 2018 at 09:00am GMT
End time May 2, 2018 at 12:00pm GMT
Details
  • This maintenance window is required to make key infrastructure changes that support the ECDN backend services. No action is needed on customers side.
  • During this maintenance window, there WILL be outage of up to 30 minutes, in the Management Portal and ECDN backend. Playback will be affected too. There will be gaps in the performance metrics.

April 2018

2018-04-18 09:00 GMT

Start time Apr 18, 2018 at 09:00am GMT
End time Apr 18, 2018 at 12:00pm GMT
Details
  • Virtual appliance:
    • A new version of the virtual appliance will be released to make ECDN servers compliant with GDPR regulations. We strongly recommend that all new installations of ECDN servers use this version going forward.
    • All existing ECDN server instances will need to be upgraded to bring them into compliance. All upgrades MUST be completed by May 15, 2018 in order to be compliant.
    • No actions are needed from customers side. IBM ECDN team will do these upgrades. IBM Cloud Video support team will work with each customer to identify a mutually convenient 3 hours maintenance window to do these ECDN server upgrades. During the upgrade, there will be downtime. Each server is expected to be down for less than 5 minutes. All ECDN servers belonging to one customer will be upgraded within a single maintenance window.
  • Other changes:
    • [backend] Fixed. Now location configuration changes are first saved in the ECDN database, before updating the other backend SDCDN service. There is no longer any timing related ambiguity in the net outcome. As a result, after making updates to the external IP address settings for a location in the ECDN Management portal, users now no longer have to disable/enable each server in that location for the changes to go into effect.

 

  • During this maintenance window, there will be no outage in the Management Portal or ECDN servers. The backend will have a brief downtime. There may be gaps in the performance metrics for up to 15 minutes. Playback will NOT be affected.

March 2018

2018-03-28 09:00 GMT

Start time Mar 28, 2018 at 09:00am GMT
End time Mar 28, 2018 at 12:00pm GMT
Details
  • [backend] Added new internal metrics collection API that writes the received data to a new data store that has a 2 year retention policy.
  • [backend] Added a customer facing API that allows users to retrieve ECDN usage metrics for any duration in the past two years. In a subsequent release, an UI front end to submit and manage these requests will be provided.
  • Existing ECDN server instances:
    • A configuration change is required to enable the server instance to upload usage metrics to the new API backend that can retain the data for 2 years.
    • ECDN operations team will trigger this update on all existing servers. You do NOT have to initiate any actions. There will be an outage of < 30 seconds on each ECDN server.
  • Portal:
    • Fixed: Servers details page - Parent location & upstream servers section. Now the display of the value does NOT have a distracting flicker on page load. Default text is suppressed. Only when the asynchronous API returns, the value is updated.

 

  • During the maintenance Management Portal will experience brief outages for < 5 minutes. There may be gaps in the performance metrics for up to 15 minutes. Playback will NOT be affected.

2018-03-01 09:00 GMT

Start time Mar 01, 2018 at 09:00am GMT
End time Mar 01, 2018 at 12:00pm GMT
Details
  • Portal:
    • Servers page now additionally displays total number of viewers and number of viewers buffering for each server.
    • Servers page now allows users to filter list of servers by buffering ratio.
    • Support & Downloads page now enables users to copy version number of a virtual appliance by clicking the displayed value in the list.
    • Servers page, and Support & Downloads page now show a new notification alert when servers need to be upgraded. This notification contains a link to a new page where servers requiring an upgrade are listed.
    • Support & Downloads page - updated the content and layout with links to new support articles.
    • Location details page now refreshes the list of servers and their status every 5 seconds.
    • Servers page and Location details page now truncates longer server names. Full name is displayed as tooltip on hover.
    • Midgress region was not properly saved after editing a location in certain edge cases.
  • [backend] New API to return the list of servers that are not running the latest version and need to be upgraded.

 

  • During the maintenance Management Portal will experience brief outages for < 5 minutes. There may be gaps in the performance metrics for up to 15 minutes. Playback will NOT be affected.

February 2018

2018-02-15 09:00 GMT

Start time Feb 15, 2018 at 09:00am GMT
End time Feb 15, 2018 at 12:00pm GMT
Details

This is a hotfix release containing fixes to address defects.

  • Fixed: Locations details page does not display second or more external IP addresses. All external addresses were seen only in the Locations list page.
  • Fixed: Edit locations page only saves the first external IP address. Second and more addresses are ignored.
  • Fixed: VOD playback was negatively affected on those ECDN servers which had VOD cache persistence to disk enabled, and had the cache disk full.
  • Fixed: In certain edge conditions users experienced errors while generating the virtual CD configuration file when editing a server definition in the Management Portal.

 

  • During the maintenance Management Portal will experience brief outages for < 5 minutes. There may be gaps in the performance metrics for up to 15 minutes. Playback will NOT be affected.

January 2018

2017-01-02 09:00 GMT

Start time Jan 02, 2018 at 09:00am GMT
End time Jan 02, 2018 at 01:00pm GMT
Details
  • Persist recorded videos contents in ECDN server cache to disk. Previously all cache content was in memory, and was lost after a server reboot. Existing ECDN server instances will need to be upgraded to enable them to use this new feature. Upgrade will require the ECDN servers to be rebooted. ECDN operations team will do this upgrade and reboot. This is an optional feature. Even after existing ECDN servers are upgraded with this new release, you will need to make additional changes manually on the host hypervisors to enable cache persistence to disk. You don't have to immediately do the manual steps. You may delay them as per your convenience and when you are ready to use this capability.
    • All contents in the cache disk will be encrypted .
    • Only recorded video playbacks are cached to disk on first use. Live broadcast stream contents are cached only in memory.
    • Minimum recommended size of the cache disk is 4GB.
    • Management Portal displays on the server configuration page new controls to enable or disable the use of cache disk. When disabled, recorded videos content will also be cached in the memory.
    • Management Portal displays on the server details page new graphs showing the usage metrics of the cache disk.
  • Hardened the ECDN server and fixed issues identified during the vulnerability scans.

 

  • During the maintenance Management Portal will not have any downtime. There may be gaps in the performance metrics for up to 15 minutes.

October 2017

2017-10-26 0800 GMT

Start time Oct 26, 2017 at 08:00am GMT
End time Oct 26, 2017 at 10:00am GMT
Details
  • We have now released our own content distribution solution that is dedicated for content delivery to the ECDN server instances. It includes set of “midgress” servers in select IBM Cloud data centers around the world. ECDN server instances will now connect to the midgress server in their region to get the video content. This eliminates the need for enterprises to open firewall rules to allow connectivity to 3rd party CDN providers.

    To see the benefits of these midgress servers, we will need to update the configuration settings on all existing ECDN server instances. In this update, the upstream server will be changed from the 3rd party CDN provider to the closest IBM midgress server.

    Once you give us an update maintenance window, we will trigger a batch update on all your server instances. It will take about 30 seconds to refresh the configuration for each instance.

  • ECDN Management portal will not have any downtime.
  • There may be gaps in the performance metrics for up to 15 minutes.

September 2017

2017-09-22 0900 GMT

Start time Sep 22, 2017 at 09:00am GMT
End time Sep 22, 2017 at 12:00am GMT
Details
  • ECDN Management portal will not have any downtime.
  • There may be gaps in the performance metrics for up to 15 minutes.

August 2017

2017-08-24 0700 GMT

Start time Aug 24, 2017 at 07:00am GMT
End time Aug 24, 2017 at 10:00am GMT
Details
  • Streaming of live or VOD content will NOT be affected.
  • ECDN Management portal will not be accessible for 30 minutes.
  • There may be gaps in the performance metrics for up to 30 minutes.
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